Had an accident? Leave it with us.
Whether it's a small ding or something more serious, we'll handle the repair and get you back on the road in no time. Our claims process is quick and easy.
How claims repairs work.
Three clear steps from claim lodged to keys back in hand. We coordinate the work — you just drive in and drive out.
Step 1
Assessment
We confirm the damage, agree the repair plan, and let you know the estimated completion time and which MotorHub site is best placed for the job.
Step 2
Repair
Our qualified technicians complete the repair to workmanship-guaranteed standards. A courtesy car may be available depending on the site and the job.
Step 3
Back on the road
When the work's signed off and quality-checked, we hand back the keys. Workmanship is guaranteed on every repair.
Average timing and what's included.
How long will a collision repair take?
Timeframes typically average around 3.5 days, but vary depending on the extent of the damage and parts availability. We'll provide an estimated completion time once your vehicle has been assessed.
- Full claim management — we deal with your insurer
- Workmanship-guaranteed repairs
- Updates by email, text or phone
- Courtesy cars subject to service and availability
- Car returned washed and vacuumed
Comfortable waiting, when you need it.
When you visit an AMI MotorHub site you'll find:
- Comfortable waiting areas
- Customer Wi-Fi and refreshments
- Workspace facilities at most sites
- Children's play areas at select sites
- Customer toilets with baby change at most sites
- Disabled parking and accessible entrances at every site
Find an AMI MotorHub near you.
10 locations across Aotearoa
Auckland, Hamilton, Wellington, Christchurch and Queenstown.
See all locationsFrequently asked questions.
Timeframes typically average around 3.5 days, but vary depending on the extent of the damage and parts availability. We provide an estimated completion time once your vehicle has been assessed.
Courtesy cars are available for collision repair, subject to availability at the site handling your repair. Let us know when you book in if a courtesy car is essential — we'll do our best to match you up.
Yes. Updates come by email, text or phone — whichever suits you. We'll never leave you wondering where your car is up to.
Yes. AMI MotorHub backs every repair with a workmanship guarantee. Our published commitments spell out exactly what happens if there's an issue with our work.
Insurance repairs are managed for AMI, State, NZI and participating bank partner claims. If you're insured elsewhere, our servicing, WoFs and mechanical workshop is open to everyone — no AMI policy needed.